Monday June 24th, 2013 14:22 A wave of negativity? Did something happen at ShoeMint? Complaints

When I started this blog, I was receiving nothing but good feedback about ShoeMint. I know I loved the shoes I purchased, and still do purchase (I haven’t experienced anything really “bad” with Shoe Mint yet), but when I moderated my waiting comments today, there were a few complaints about ShoeMint.

I’m only one person and I may missed something. I know there has been a change in pricing of some shoes. Whether that is a sign of something going wrong with the company I can only speculate, but I found the today’s comments odd and uncharacteristic of  the comments I usually receive.

Please post your thoughts on this.

16 Comments on “A wave of negativity? Did something happen at ShoeMint? Complaints”

  • Brooke July 11, 2013 at 9:54 pm

    For the people that didn’t read the fine print and didn’t know they were signing up for a monthly membership… that’s their problem. My issue is different.
    I ordered two pairs of shoes my first month. One pair was totally the wrong size. (The other one was cute, mediocre quality.) I spent 20 minutes talking to someone about returning them and confirming that my credit card would be refunded and I would not be charged a restocking fee because it was their mistake. She assured me it would be handled appropriately. Guess what?! It wasn’t. I received a shoemint credit. And I noticed on there I had another shoemint credit. Why is that, I wondered? Well… because when I clicked on “skip this month” their computer system conveniently didn’t recognize it. And after another long conversation with a representative they finally squared away the credit card credit, but they wouldn’t do anything about the “skip this month” mishap.
    If everything goes perfectly I’m sure this company is fine but if there are any intricacies of an order everything goes awry and you have to spend a bunch of time managing it. Too annoying. I’ll just buy shoes at the store.

  • Stefanie August 7, 2013 at 1:35 pm

    They have deplorable customer service and their social media interaction is laughable. Frequently customer issues are ignored.

    In addition to their apparent lack of customer service, their products are poor quality. Very upset.

    • Bethany August 7, 2013 at 2:49 pm

      I’m beginning to see a pattern when it comes to their customer service, but I haven’t experienced poor product quality. Could you give specifics like shoe name and what you thought was poor about it?

  • Grace August 12, 2013 at 12:21 pm

    I bought a pair of sling back heels called Karen. The strap on the back was so big that it couldn’t even hold my heel in. Had to spend money shortening the strap on a pair of 80 dollar shoes. :(
    That wasn’t the first time I was unhappy with shoemint.
    I ordered another pair last month and only received shoe?! How do they mess that up?! It’s safe to say that this will be my last purchase from them. I own 6 pairs of shoes from shoemint. Sadly, I am only satisfied with one. Spending circa 480 on these shoes with only one decent one was such a waste of money. Could’ve invested the money on a really nice pair of heels.

    The quality is mediocre. I’m not expecting some super nice shoe for 80 bucks but they should not say that these shoes compare to shoes that are over 100. They usually say it compares to shoes that are 119 or higher. But that’s not the case. So it irks me a little that they do that.

  • jess August 16, 2013 at 5:25 pm

    I was excited about Shoemint from the start and their first 6 months selections were awesome in style and quality. So much that I bought each month! But then slowly their quality started going downhill. Glue residue on bottom of heels, super narrow almost unbearable to walk in, synthetic materials that looked super cheap…im most disappointed that though their differentiating factor was “quality” they are now very similar to every other subscription shoe service out there.

  • C August 26, 2013 at 6:43 pm

    I bought one pair of shoes Oct 2012 — cute shoes, but very cheaply made and damaged quickly. Then, today (Aug 2013), I find out that for the past three months (note, this began about 6 months AFTER I purchased my first pair), ShoeMint has been charging me $80 per month in “credits”!!! There was no agreement I made with them since my last purchase, and if I received any notification (along with their other monthly spam), it was not well-marked enough to warrant attention. When I called the company, they agreed to refund the most recent month’s charges, but nothing more. I am currently disputing the other charges with my credit card company. STAY AWAY!

    • Bethany August 27, 2013 at 5:32 pm

      Yes there is a monthly charge that happens if you don’t log in to the website at the beginning of the month and opt out for that month. You will not be charged if you opt out.

    • Madeleine December 12, 2013 at 4:58 pm

      Same thing happened to me – thought I was buying a pair of shoes for $50, but then found monthly charges for the past 4 months at $79 per month on my card. Serves me right for not paying attention, but no doubt it’s deliberate on their part as it was all very unclear. Just tried to use the $320 credit I have with them, and “surprise!” NOTHING in my size is available. Hmmm. So I couldn’t spend the credit I have with them if I wanted to.

  • Kanchan Gupta October 21, 2013 at 7:25 pm

    SHOEMINT IS A FRAUD CO.
    How much ever these guys use greatest of the words to describe their products/services and how much ever you get fantasised by the images, NEVER EVER BUY !!!
    Very smoothly they make you purchase without any prior intimation on monthly paid subscription.
    I bought a pair of shoes worth $25 around, sale was on and found the pair quite adorable. They cheated me using my credit card details that is given on 1st purchase and every month add on $80 to the so called “SHOEMINT ACCOUNT”. I was completely unaware until the 3rd month when I logged in my credit card to check on my expenses and my eyes popped out seeing $80 transaction twice. From here on, I had to spend 30-45 mins daily talking to representatives without any fruitful output.
    The only option left with me was to buy 2 pairs of $79.96 each, compromising on my choice/size. This was just not ending…..delivery which they promised within 2-5 working days, went on for months without any updates on courier co. site….I guess I spent out more on following up on getting these shoes.
    PLEASE DON’T EVEN VISIT THEIR WEBSITE…!!!

    • Bethany October 22, 2013 at 1:43 pm

      Fraud is a powerful word. I understand you are upset, but all shoe clubs have similar structures. It’s very easy to purchase shoes for great sale prices without being charged a monthly membership. All you have to do is opt out of buying for the month on Shoemint.com. If you opt out at the beginning of every month, you don’t get charged the membership. The membership helps the company by keeping you actively visiting their site to shop or opt out every month so they don’t lose you to another store. You receive credits if you forget to opt out and can use them to buy shoes you like later on.

    • BeachMint Support October 22, 2013 at 10:42 pm

      Hello Kanchan,

      I completely understand that our membership is not for everyone, but ShoeMint is set up to be member’s only websites. In order to shop on our sites, our loyal customers would have to maintain their personal accounts. We really do try to make the “skipping” process as simple and quick as possible. We do send out an email on the 1st of each month saying “Your Showroom is Ready”. Many customers have mentioned that they use that email as their reminder. That email essentially lets our customers know that our brand new monthly collection was just released and if there isn’t anything on the site that interests you, the “skipping” option would be your best bet. I realize that sometimes our disclaimers can get overlooked, but we try to make our customers aware of the membership. It is explained in a paragraph disclaimer at checkout, your confirmation email after the first purchase, a welcome letter send with your shoes, on our promotional emails as well as our FAQs, Terms of Service and How it works page.

      I am very sorry to hear that you had a negative experience and that there was a delay of shipping. As soon as an item ships, you should be emailed tracking information. I hope this issue was able to be resolved.
      If you have any other questions or concerns, please always feel free to contact customer care at 888-483-8093, customercare@shoemint.com or live chat with us. Have a wonderful day!

      Sincerely,

      ShoeMint Support

  • Ellina November 14, 2013 at 8:48 am

    I have been shopping on Shoemint since they started and I’ve been generally satisfied. I’ve always had fantastic customer service with them. They do state that you will be charged every month after you make your first purchase, so I see no reason to be angry at them, they let you know up front. I have found the the overall quality to be decent. There have been a few styles/pairs that have had poor quality, but for the most part, I’ve been pleased. I find their shoes to be comfortable and have purchased quite a few. I am irked that they keep raising prices on their shoes every month and recently leather shoes have been upwards of $100 but the $80 they advertise is often for synthetic materials. Other than that, I’m very pleased with the company, especially if you can purchase during their sales.

  • Curious March 10, 2014 at 3:53 pm

    Bethany, do you work for ShoeMint? I, personally, have never shopped from ShoeMint (and I have zero plans to do so, after reading several negative reviews on several websites). Why dismiss a negative customer service experience with a simple “read the fine print”?? I think what the customers are saying here is that the fine print should not have been fine print — but rather, clear and upfront. They feel it wasn’t clear and upfront. Most companies pride themselves in clearing up misunderstandings and will even refund customers, if necessary, to keep their business!

    • Bethany March 19, 2014 at 1:30 pm

      I do not work for Shoe Mint. I have no family who works for Shoe Mint. I know nobody at Shoe Mint. To my knowledge, I’ve never been within 100 yards of anyone associated in any way with Shoe Mint.
      Shoe Mint is a shoe club and it works like all the other shoe clubs (Just Fab, Shoe Dazzle, Sole Society, etc)
      I haven’t had any bad experiences with Shoe Mint. Of course, I knew how the shoe clubs work.
      I have to admit that Shoe Mint wasn’t my first shoe club experience and I didn’t really have to look for their policy.
      If you do a minimal amount of research, you should have no big problems with shoe clubs in general.

  • Ella July 4, 2014 at 5:48 am

    I don’t do a lot of shopping for clothes, shoes, makeup, or jewelry other than the bare minimum (all my spare money goes straight to books!) never mind an online shoe shopping so I did not previously know what shoe clubs were. I had wandered on to ShoeMint because a friend’s birthday was coming up and she had stated very explicitly that she wanted something from ShoeMint (really wish she told me about the whole membership thing first!).

    Luckily, I make a habit of reading all the fine print so I discovered the monthly membership early and so I ended up not buying the shoes to save myself a lot of heartache in the wallet later on.

    In this lies the crux of the problem (other than the fact, I feel it’s a little silly to me, you pay $80 for $80 shoes. I see no benefit; couldn’t you just buy shoes when you want to buy shoes? But I’m no expert.), I signed up for a account but I can’t remember any part in which they explained the whole membership thing to me, I spent probably a hour on the site in the total looking at the various shoes, and there was NO CLEAR mention of paying a monthly fee. There may have been references in places but I felt like someone who had never had any experiences or had any idea about the concept of a online shoe club (which are probably the majority of people complaining about the fee) would not have been able to understand that there was a fee every month after you sign up. It looked like a regular online shoe store until you checked out.

    Yes, you may say that they should have read the fine print but I feel that for many people, $80-$400 depending on when they checked their statement, is too harsh of a punishment or a punishment they cannot afford.

    This is just a suggestion to the endless void, but I really wish they had something stating something like “Monthly Membership Shoe Club” or would give refunds to people who had incurred a large debt.

    But on the positive side, it’s been a important (if not costly for some) in the importance of reading the fine print!

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